Privacy Policy
Ryan Driving School is committed to protecting the privacy and personal information of our learners, customers and website visitors. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1. Personal Information We Collect
Ryan Driving School may collect personal information that is reasonably necessary to provide our driving lessons and related services.
This information may include:
Full name
Phone number
Email address
Residential or postal address
Learner licence or licence information
Driving lesson bookings and records
Payment and transaction information
Information provided when contacting us
Information required to manage learner bookings and services
Website usage information, including IP address, browser type, device information and cookies
We only collect information that is reasonably necessary for our business functions and services.
2. How We Collect Personal Information
We may collect personal information:
Directly from you when you contact or book with us
Through our website or online booking forms
By phone, email, text message or other communication
When you attend driving lessons
Through payment or booking services
Automatically through website technologies such as cookies
Where practical, we will collect personal information directly from the individual concerned.
3. Why We Collect and Use Your Information
We may collect, use and hold your personal information to:
Arrange and manage driving lessons and bookings
Provide driving instruction and related services
Communicate with you about lessons, bookings and changes
Process payments and maintain business records
Respond to enquiries, feedback and complaints
Maintain customer and learner records
Improve our services and website
Send information or marketing communications where permitted by law
Meet legal, regulatory or insurance requirements
Protect the security of our business, customers and website
We will generally only use personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect, or where otherwise permitted or required by law.
4. Disclosure of Personal Information
Ryan Driving School will not sell or rent your personal information.
We may disclose personal information where reasonably necessary to provide our services or where permitted or required by law. This may include disclosure to:
Payment providers
Booking or technology service providers
Website or IT service providers
Insurance providers where required
Professional advisers
Government agencies or regulators where legally required
Other parties where you have provided consent or disclosure is otherwise authorised by law
We take reasonable steps to ensure that third-party service providers handle personal information appropriately.
5. Website and Cookies
When you visit our website, certain technical information may be automatically collected, such as your IP address, browser type, device information, pages visited and general website usage information.
We may use cookies or similar technologies to operate the website, improve functionality, understand website usage and improve our services.
You can adjust your browser settings to refuse or delete cookies. However, some website functions may not operate correctly if cookies are disabled.
6. Direct Marketing
If you have provided your contact details, Ryan Driving School may send you information about our services, promotions or other relevant communications where permitted by law.
You can request to stop receiving marketing communications at any time by contacting us or using an unsubscribe option where provided.
We will comply with applicable requirements relating to direct marketing, including the Spam Act 2003 (Cth) where applicable.
7. Keeping Personal Information Accurate
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If your personal information changes, you can contact us and request that we update our records.
8. Storage and Security
Ryan Driving School takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in other secure records. Access to personal information is limited to people who reasonably need it for business purposes.
No method of electronic storage or transmission over the internet can be guaranteed to be completely secure. However, we take reasonable security measures appropriate to the information we hold.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, meet legal obligations or protect our legitimate interests.
When personal information is no longer required and there is no legal reason to retain it, we will take reasonable steps to securely destroy or permanently de-identify it.
10. Access and Correction
You may request access to personal information that Ryan Driving School holds about you.
You may also request that inaccurate or incomplete information be corrected.
We will respond to requests for access or correction within a reasonable period and in accordance with applicable privacy laws.
11. Privacy Complaints
If you believe that Ryan Driving School has handled your personal information incorrectly or has breached applicable privacy requirements, you may contact us and make a privacy complaint.
We will investigate and respond to your complaint within a reasonable period.
If you are not satisfied with our response, and the matter is covered by the Privacy Act 1988 (Cth), you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
12. Third-Party Websites
Our website may contain links to third-party websites or services. Ryan Driving School is not responsible for the privacy practices or content of those websites.
We recommend that you review the privacy policy of any third-party website before providing personal information.
13. Changes to This Privacy Policy
Ryan Driving School may update this Privacy Policy from time to time to reflect changes to our business, website or applicable privacy requirements.
The latest version will be made available on our website.
14. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact:
Ryan Driving School
Email: ryandrivingschool30@gmail.com
We will handle privacy enquiries and requests in accordance with applicable Australian privacy requirements.
Last updated: September 2026
