Privacy Policy

Effective date: 19 September 2026

Ryan Driving School (“we”, “us”, “our” or “Ryan Driving School”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Ryan Driving School collects, uses, stores, protects and discloses personal information when you use our website, contact us, book driving lessons, make payments or otherwise interact with our services.

This Privacy Policy is designed with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

1. Personal information we collect

Depending on how you interact with us, we may collect personal information including:

  • full name;

  • date of birth or age where reasonably required;

  • residential or postal address;

  • email address;

  • telephone/mobile number;

  • driver's licence or learner permit information where required to provide driving lessons;

  • booking and lesson information;

  • payment and transaction information;

  • information about your driving lesson requirements and preferences;

  • communications between you and Ryan Driving School;

  • feedback, reviews and complaints;

  • information provided through online forms;

  • information required to manage bookings and provide our services.

We only seek to collect information that is reasonably necessary for our business functions and activities.

We do not generally need to retain your full credit or debit card number. Payments may be processed through third-party payment providers, and their own privacy policies may apply.

2. Information collected through our website

When you visit our website, certain technical information may be automatically collected. This may include:

  • IP address;

  • browser type and version;

  • device information;

  • operating system;

  • date and time of access;

  • pages visited;

  • website interaction information;

  • referring website or search terms; and

  • information collected through cookies or similar technologies.

We may use this information to operate and improve our website, understand website usage, maintain security, detect fraud or misuse, and improve our services.

Where reasonably possible, we will not use technical information to identify you personally unless it is necessary for a legitimate business purpose or required or authorised by law.

3. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • operate website functions;

  • remember preferences;

  • understand website traffic and usage;

  • improve website performance; and

  • support website security and marketing activities where applicable.

You can adjust your browser settings to refuse or restrict cookies. However, disabling cookies may affect some website functions.

Where third-party analytics, advertising or similar services are used, those providers may collect information in accordance with their own privacy policies.

4. Why we collect and use personal information

We may collect, use and disclose personal information for purposes including:

  • providing driving lessons and related services;

  • creating and managing bookings;

  • communicating with learners and customers;

  • processing payments;

  • confirming learner or driver information where reasonably necessary;

  • maintaining business and financial records;

  • responding to enquiries, complaints and requests;

  • improving our services and website;

  • sending service-related communications;

  • sending marketing communications where permitted by law;

  • preventing fraud, misuse or unlawful activity;

  • complying with legal and regulatory obligations; and

  • protecting the rights, property and safety of Ryan Driving School, our instructors, learners and other people.

We will generally only use personal information for the purpose for which it was collected or for a related purpose permitted by law.

5. Collection of personal information

We will take reasonable steps to collect personal information by lawful and fair means.

Where reasonably practicable, we will collect personal information directly from you.

We may collect information from other sources where permitted or required by law, or where it is unreasonable or impracticable to collect the information directly from you.

We aim to collect only information that is reasonably necessary for our business activities.

6. Sensitive information

Some information may be considered “sensitive information” under Australian privacy law.

Ryan Driving School will only collect sensitive information where it is reasonably necessary and where permitted by the Privacy Act, including where your consent is required.

We ask customers not to provide sensitive information through the website unless it is specifically requested or necessary for the service being provided.

7. Notification when information is collected

When we collect personal information from you, we will take reasonable steps to ensure you are aware of:

  • who we are and how to contact us;

  • the purpose for which your information is collected;

  • whether collection is required or authorised by law;

  • the consequences, where applicable, if you do not provide requested information;

  • the types of organisations or service providers to which information may be disclosed;

  • how you can access and correct your information;

  • how you can make a privacy complaint; and

  • whether personal information is likely to be disclosed overseas.

8. Direct marketing

We may use your contact information to send information about our services, promotions, offers or updates where permitted by law.

You may ask us to stop sending direct marketing communications at any time.

Marketing emails or electronic messages will include an appropriate method for unsubscribing where required.

9. Disclosure of personal information

We may disclose personal information where reasonably necessary for our business activities or where permitted or required by law.

This may include disclosure to:

  • driving instructors working with Ryan Driving School;

  • booking and scheduling service providers;

  • payment processors;

  • website hosting and technology providers;

  • IT and software service providers;

  • professional advisers, such as accountants, lawyers or insurers;

  • government authorities and regulators where required or authorised by law;

  • law enforcement agencies where legally required or permitted; and

  • other service providers where necessary to provide our services.

We do not sell personal information to third parties.

10. Overseas disclosure

Some technology, payment, hosting, cloud storage, communication or other service providers we use may operate outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure complies with applicable Australian privacy requirements.

Where required, we will provide information about the countries in which relevant overseas recipients are located.

11. Access to personal information

You may request access to personal information that Ryan Driving School holds about you.

We will generally provide access unless an exception under applicable law applies.

To request access, please contact us using the details provided below.

We may need to verify your identity before providing access to personal information.

12. Correction of personal information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe that information we hold about you is inaccurate, incomplete, out of date or misleading, you may ask us to correct it.

We will consider and respond to your request within a reasonable period.

13. Anonymity and pseudonymity

Where lawful and reasonably practicable, you may interact with us anonymously or using a pseudonym.

However, this may not be possible where we need to identify you to provide a driving lesson, process a booking or payment, comply with legal requirements, maintain required records or otherwise provide our services.

14. Security of personal information

We take reasonable steps to protect personal information against:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

Security measures may include appropriate access controls, passwords, secure systems, staff procedures and other technical and organisational safeguards.

No method of transmitting or storing information electronically is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

15. Retention and disposal

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, to meet legal or regulatory requirements, resolve disputes, maintain business records or protect our legitimate interests.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, subject to any applicable legal or record-keeping requirements.

16. Data breaches

If we become aware of a suspected or actual data breach, we will take reasonable steps to contain, assess and respond to the incident.

Where the Notifiable Data Breaches (NDB) scheme applies and a breach is likely to result in serious harm, we will comply with the notification requirements under the Privacy Act 1988, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

17. Children and young learners

Ryan Driving School may provide driving lessons to learners under 18 years of age.

We will handle personal information relating to young learners responsibly and only collect information that is reasonably necessary for providing our services, managing bookings, complying with legal requirements and protecting safety.

Where appropriate, we may communicate with a parent or guardian in accordance with the circumstances and applicable legal requirements.

18. Third-party websites and links

Our website may contain links to third-party websites, including payment providers, social media platforms, booking services or other websites.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Complaints about privacy

If you believe Ryan Driving School has not handled your personal information appropriately, you may contact us and make a privacy complaint.

We will investigate your complaint and aim to respond within a reasonable period.

Please provide sufficient information for us to investigate the matter.

If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or applicable privacy laws and requirements.

The latest version will be published on our website with the effective date shown at the beginning of the policy.

21. Contact us

If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Ryan Driving School

Email: ryandrivingschool30@gmail.com

Location: Victoria, Australia

We will handle privacy enquiries and complaints in accordance with applicable Australian privacy requirements.

Relevant legislation and regulatory framework

This Privacy Policy is intended to operate consistently with applicable Australian privacy requirements, including:

  • Privacy Act 1988 (Cth);

  • Australian Privacy Principles;

  • Notifiable Data Breaches scheme, where applicable;

  • Spam Act 2003 (Cth), where applicable to electronic marketing; and

  • applicable Victorian laws and regulatory requirements relevant to the operation of a driving school and driving instruction business.

Refund and Cancellation Policy

Effective date: 19 September 2026

Ryan Driving School (“we”, “us”, “our” or “Ryan Driving School”) provides driving lessons and related services in Victoria, Australia.

We understand that plans can change. This Refund and Cancellation Policy explains the requirements for cancelling or changing a driving lesson booking.

This policy is intended to operate in accordance with the Australian Consumer Law (ACL) and applicable Victorian laws. Nothing in this policy excludes, restricts or modifies any consumer guarantee or other right that cannot legally be excluded.

1. Cancellation more than 24 hours before a lesson

If you cancel your driving lesson at least 24 hours before the scheduled lesson start time, you will generally be eligible for a full refund of the amount paid for that lesson.

The cancellation must be received by Ryan Driving School at least 24 hours before the scheduled start time.

2. Cancellation within 24 hours of a lesson

If you cancel your lesson less than 24 hours before the scheduled start time, the booking will generally be non-refundable.

This includes cancellations made on the day of the lesson or cancellations made less than 24 hours before the scheduled appointment.

This condition applies because late cancellations may prevent Ryan Driving School from offering the appointment to another learner and may result in the instructor being unable to use the allocated time.

Where appropriate, Ryan Driving School may offer to reschedule the lesson instead of providing a refund.

3. Failure to attend a lesson

If a learner does not attend their scheduled lesson and does not provide at least 24 hours' notice, the lesson will generally be non-refundable.

If the learner arrives late, the lesson may still finish at the originally scheduled time and the full lesson fee may apply.

4. Rescheduling a lesson

Learners may request to reschedule a lesson by providing at least 24 hours' notice.

Subject to instructor availability, the lesson may be moved to another suitable time without an additional cancellation fee.

Requests made less than 24 hours before the scheduled lesson may be subject to the same conditions as a late cancellation.

5. Cancellation by Ryan Driving School

If Ryan Driving School needs to cancel a lesson, we will generally offer the learner:

  • a replacement lesson at a mutually suitable time; or

  • a refund where appropriate.

We will communicate the cancellation as soon as reasonably practicable.

6. Exceptional circumstances

Ryan Driving School may consider exceptional circumstances involving a late cancellation on a case-by-case basis.

Examples may include:

  • serious illness or injury;

  • an emergency;

  • unsafe driving conditions;

  • significant circumstances outside the learner's reasonable control; or

  • circumstances that make it unreasonable or unsafe for the lesson to proceed.

Supporting information may be requested where reasonably necessary.

7. Consumer rights under Australian Consumer Law

Our 24-hour cancellation policy applies to ordinary cancellations and changes of mind. It does not remove or limit rights provided under the Australian Consumer Law.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, you are entitled:

  • to cancel your service contract with us; and

  • to a refund for the unused portion, or compensation for its reduced value.

You are also entitled to compensation for any other reasonably foreseeable loss or damage resulting from a failure to comply with a consumer guarantee.

For a minor problem, Ryan Driving School will generally have an opportunity to remedy the problem within a reasonable time. If the problem cannot be appropriately remedied, further remedies may apply under the Australian Consumer Law.

These rights apply regardless of the 24-hour cancellation period.

8. Change of mind

Where a learner simply changes their mind about a booking, the Ryan Driving School 24-hour cancellation policy will apply.

Accordingly:

24 hours or more before the lesson: eligible for a refund.

Less than 24 hours before the lesson: normally no refund, subject to any applicable consumer rights or exceptional circumstances.

Australian Consumer Law rights relating to defective or improperly provided services are not affected by this change-of-mind policy.

9. How to request a cancellation or refund

To cancel a lesson or request a refund, please contact Ryan Driving School using the contact details below.

Email: ryandrivingschool30@gmail.com

Please include:

  • your full name;

  • booking date and time;

  • contact number; and

  • reason for cancellation, where relevant.

The time we receive your cancellation request will be used to determine whether the 24-hour cancellation period has been met.

10. Refund processing

Where a refund is approved, Ryan Driving School will generally process the refund to the original payment method.

The time for the funds to appear in your account may depend on the payment provider or financial institution.

11. No waiver of Australian Consumer Law rights

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Competition and Consumer Act 2010 (Cth), including Schedule 2 – the Australian Consumer Law, or other applicable Victorian or Australian legislation.

Where Australian Consumer Law provides a consumer with a right to a refund, cancellation, compensation or another remedy, that right will continue to apply.

12. Contact

For questions about cancellations, refunds or this policy, please contact:

Ryan Driving School
Victoria, Australia
Email: ryandrivingschool30@gmail.com

We aim to deal with all cancellation and refund requests fairly and in accordance with applicable Australian consumer law.

Terms and Conditions
Effective date: 19 September 2026

Welcome to Ryan Driving School.

These Terms and Conditions govern your use of the Ryan Driving School website and the booking and provision of driving lessons and related services.

By using our website, making a booking or purchasing a driving lesson, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or book our services.

These Terms and Conditions are intended to comply with applicable Australian and Victorian laws, including the Competition and Consumer Act 2010 (Cth), Australian Consumer Law (ACL) and applicable Victorian requirements.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

1. Driving Lessons

Ryan Driving School provides driving instruction and related services in Victoria.

Driving lessons are subject to instructor availability and may be provided in an automatic or manual vehicle, depending on the instructor and booking selected.

Our instructors will provide driving instruction with appropriate care and skill and in accordance with applicable road safety and regulatory requirements.

Professional driving instructors in Victoria must hold the required driving instructor authority when teaching an unlicensed person to drive a car.

2. Bookings

Bookings may be made through our website, by phone, email or other booking methods offered by Ryan Driving School.

A booking is confirmed when Ryan Driving School confirms the appointment and, where applicable, payment has been received.

Customers are responsible for providing accurate booking information, including their name, contact details and preferred lesson time.

3. Lesson Times

Customers should arrive at the agreed meeting location at least a few minutes before the scheduled lesson.

If a customer arrives late, the lesson will generally finish at the originally scheduled time unless the instructor agrees otherwise.

A late arrival may therefore result in a shorter lesson while the normal lesson fee remains payable.

4. Cancellation and Refunds

Our cancellation and refund policy applies to driving lesson bookings.

Cancellation 24 hours or more before the lesson

If you cancel at least 24 hours before the scheduled lesson, you will generally be eligible for a full refund or, where agreed, a rescheduled lesson.

Cancellation less than 24 hours before the lesson

If you cancel less than 24 hours before the scheduled lesson, the booking will generally be non-refundable.

This includes cancellations made on the day of the lesson.

Ryan Driving School may consider exceptional circumstances on a case-by-case basis.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

5. No-Show

If you do not attend your scheduled lesson and have not provided at least 24 hours' notice, the lesson will generally be treated as a late cancellation and the lesson fee may be retained.

This does not affect any rights or remedies available to you under applicable consumer law.

6. Rescheduling

Customers may request to change their lesson time by providing at least 24 hours' notice.

Rescheduling is subject to instructor availability.

Requests made less than 24 hours before the lesson may be treated as a late cancellation.

7. Instructor Cancellation

If Ryan Driving School or an instructor needs to cancel a lesson, we will generally offer:

  • an alternative lesson time; or

  • a refund for the cancelled lesson, where appropriate.

We will provide reasonable notice where circumstances allow.

Where a service has been paid for but cannot be supplied, applicable consumer rights will apply.

8. Learner Requirements

Learners must provide accurate information about their licence or learner permit status when required.

Learners must comply with reasonable instructions given by the instructor during lessons.

A learner must not drive a vehicle during a lesson if they are not legally permitted or authorised to do so.

Where applicable, the learner must meet Victorian licensing and road-law requirements.

9. Safety

Safety is a priority during all driving lessons.

An instructor may stop or refuse to continue a lesson if they reasonably believe that continuing would create an unsafe situation.

This may include circumstances involving:

  • unsafe vehicle conditions;

  • dangerous weather or road conditions;

  • learner behaviour that creates a safety risk;

  • impairment by alcohol or drugs; or

  • any other circumstance that creates an unacceptable safety risk.

Where a lesson cannot safely proceed, Ryan Driving School will consider the circumstances and any applicable consumer rights.

10. Pricing and Payment

The applicable lesson price will be communicated to the customer before or at the time of booking.

Customers are responsible for paying the agreed price for the services booked.

We will provide appropriate payment or booking confirmation records.

Any additional charges will be disclosed before they are incurred where reasonably practicable.

11. Australian Consumer Law

Ryan Driving School acknowledges that Australian Consumer Law provides consumers with statutory guarantees when purchasing services.

Our services must be provided with appropriate care and skill, be reasonably fit for any purpose communicated to us, and be supplied within a reasonable time where no timeframe has been agreed.

If a service does not meet a consumer guarantee, the consumer may have rights to a remedy depending on the circumstances.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify rights or remedies that cannot legally be excluded under the Australian Consumer Law.

12. Unfair Contract Terms

These Terms and Conditions are intended to be fair, transparent and reasonable.

Ryan Driving School will not rely on a term that is prohibited or unenforceable under applicable Australian law.

Australian Consumer Law protects consumers and eligible small businesses from unfair terms in standard-form contracts. Terms that create a significant imbalance, are not reasonably necessary to protect legitimate interests, and cause detriment may be considered unfair.

13. Website Content

We aim to ensure that information on our website is accurate and up to date.

However, information such as lesson availability, prices, instructor availability and service details may change from time to time.

We will take reasonable steps to correct inaccurate information when we become aware of it.

Nothing in this section limits any rights you have under applicable Australian consumer law.

14. Intellectual Property

Unless otherwise stated, the content on the Ryan Driving School website, including our branding, logos, text, photographs, graphics and other materials, belongs to Ryan Driving School or is used with permission.

You may access and use the website for your personal, non-commercial purposes.

You must not reproduce, copy, modify, publish, sell, distribute or commercially exploit our website content without our written permission, except where permitted by law.

15. Website Use

You must not use our website:

  • for an unlawful purpose;

  • to attempt to gain unauthorised access to our systems;

  • to upload malicious software;

  • to interfere with website security or operation;

  • to impersonate another person; or

  • to submit false or misleading information.

We may restrict or suspend access to our website where reasonably necessary to protect the website, our business or other users.

16. Reviews and Customer Comments

Customers may be invited to provide reviews or feedback about our services.

Reviews and comments must be genuine and must not contain:

  • defamatory material;

  • threatening or abusive content;

  • discriminatory or unlawful content;

  • another person's private information;

  • malicious software; or

  • misleading or fraudulent information.

Ryan Driving School may remove content that breaches these requirements or applicable law.

We will not falsely represent that a review is from a customer or create fake reviews.

17. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms or other services.

These websites are operated by third parties and may have their own terms and privacy policies.

Ryan Driving School is not responsible for the content, security or privacy practices of third-party websites.

18. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyse website traffic and improve our services.

Some cookies may be provided by third-party services.

Where consent is legally required for optional cookies or tracking technologies, we will provide an appropriate consent mechanism.

You may also manage cookies through your browser settings.

19. Privacy

Personal information collected by Ryan Driving School will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Our Privacy Policy explains how we collect, use, store and protect personal information.

20. Limitation of Liability

To the maximum extent permitted by law, Ryan Driving School is not responsible for loss or damage arising from your use of our website where that loss or damage could not reasonably have been anticipated.

However, nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited, including rights and remedies under the Australian Consumer Law.

We do not exclude or limit liability for matters such as death or personal injury caused by negligence where such exclusion or limitation would be unlawful.

21. Changes to These Terms

Ryan Driving School may update these Terms and Conditions from time to time to reflect changes to our services, business practices or applicable laws.

The updated version will be published on our website with the effective date.

Changes will not remove or reduce rights that cannot legally be excluded.

For an existing booking, the terms applicable to that booking will continue to apply unless a change is required by law or otherwise agreed with the customer.

22. Complaints and Dispute Resolution

If you have a concern about our services, booking, payment or instructor, please contact Ryan Driving School first so that we can attempt to resolve the matter.

Please provide details of the issue, including the relevant booking information where applicable.

If your concern relates to the conduct of a Victorian driving instructor, complaints may also be made to Safe Transport Victoria. For contractual, service or payment disputes, Consumer Affairs Victoria may also provide information and assistance.

23. Governing Law

These Terms and Conditions are governed by the laws applicable in Victoria, Australia.

Any legal rights and obligations arising from the provision of our services will be subject to applicable Victorian and Australian law.

24. Contact Us

If you have any questions about these Terms and Conditions, bookings, cancellations, refunds or our services, please contact:

Ryan Driving School
Victoria, Australia

Email: ryandrivingschool30@gmail.com

Website: https://ryandrivingschool.com.au

Important Notice

Nothing in these Terms and Conditions is intended to exclude, restrict or modify rights or remedies available under the Australian Consumer Law, including consumer guarantees that cannot legally be excluded.

Where a provision of these Terms and Conditions is inconsistent with a mandatory requirement of Australian or Victorian law, the mandatory legal requirement will prevail to the extent of the inconsistency.